privacy
&
Terms
PRIVACY POLICY
Last updated: 5th march 2026
1. WHO WE ARE
Creatisan Ltd (“Creatisan”, “we”, “us”, “our”) is a company registered in England and Wales.
Registered Office: Barberton House, Farndon Road, Market Harborough, LE16 9NR, United Kingdom.
Company Registration Number: 14382578
For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Creatisan Ltd is the Data Controller in respect of personal data collected through this website and in connection with our services.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact: hello@creatisanltd.com
2. THE PERSONAL DATA WE COLLECT
We collect personal data in the following ways:
A. Information You Provide Directly
You may provide personal data when you:
Submit an enquiry through our website
Contact us by email or telephone
Download resources
Subscribe to marketing communications
Engage with us at events
Enter into a contract with us
The personal data we may collect includes:
Full name
Job title
Company name
Email address
Telephone number
Postal address (where relevant)
Any information included in correspondence
We do not intentionally collect special category data (such as health or biometric data).
B. Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device type and operating system
Pages viewed and time spent
Referring website
Approximate geographic location
Technical log data
This data is collected via server logs, cookies, and similar tracking technologies.
3. HOW WE USE YOUR PERSONAL DATA
We use personal data for the following purposes:
To respond to enquiries and provide requested information
To deliver our services and manage contracts
To communicate with clients and business contacts
To send marketing communications (where permitted)
To improve website performance and user experience
To ensure website security and prevent fraud
To comply with legal and regulatory obligations
We do not sell personal data to third parties.
4. LEGAL BASIS FOR PROCESSING
Under UK GDPR, we rely on the following lawful bases:
Contract Performance
Where processing is necessary to perform a contract or take steps prior to entering into one.
Legitimate Interests
For business development, marketing to corporate contacts, improving our services, and maintaining website security provided those interests are not overridden by your rights.
Consent
Where required, such as for certain marketing communications or non-essential cookies. You may withdraw consent at any time.
Legal Obligation
Where processing is required to comply with UK law.
5. MARKETING COMMUNICATIONS
We may send marketing communications where:
You have requested information from us
You are a corporate contact and marketing relates to our business services
You have provided consent
You may opt out at any time by:
Clicking the unsubscribe link in any marketing email
Contacting hello@creatisanltd.com
We will process opt-out requests promptly.
6. SHARING YOUR PERSONAL DATA
We may share personal data with carefully selected third parties who support our business operations, including:
Website hosting providers
IT and system administrators
CRM providers
Email marketing platforms
Analytics providers
Professional advisers (legal, financial, insurance)
All third-party processors are contractually required to:
Process data only on our instructions
Keep data secure
Comply with UK data protection law
We may also disclose data where required by law or regulatory authority.
7. INTERNATIONAL DATA TRANSFERS
Some of our service providers may be located outside the United Kingdom.
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
UK International Data Transfer Agreement (IDTA)
UK Addendum to Standard Contractual Clauses
Transfers to countries recognised as providing adequate protection
You may request further details of these safeguards by contacting us.
8. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies.
We use the following categories of cookies:
Strictly Necessary Cookies
Essential for the operation and security of the website.
Analytics Cookies
Help us understand how visitors use our website and improve functionality.
Marketing Cookies
Used to deliver relevant advertising and measure campaign performance.
You may:
Manage preferences through our cookie consent tool
Disable cookies via your browser settings
Non-essential cookies are only placed on your device with your consent via our cookie banner.
9. DATA RETENTION
We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy.
Typical retention periods include:
Enquiry data: up to 24 months
Marketing data: until you unsubscribe or withdraw consent
Client contract data: up to 6 years following completion (in line with UK limitation periods)
Financial records: as required under UK tax legislation
Where data is no longer required, it is securely deleted or anonymised.
10. DATA SECURITY
We implement appropriate technical and organisational measures to protect personal data, including:
Secure hosting infrastructure
Access control
Password protection
Encryption where appropriate
Contractual safeguards with processors
While we take reasonable steps to protect personal data, no system can guarantee absolute security.
11. YOUR RIGHTS
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure (in certain circumstances)
Request restriction of processing
Object to processing based on legitimate interests
Request data portability
Withdraw consent where applicable
To exercise your rights, contact: hello@creatisanltd.com
We will respond within one month.
12. COMPLAINTS
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with:
Information Commissioner's Office
Website: https://www.ico.org.uk
We would, however, appreciate the opportunity to address your concerns first.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.The latest version will always be available on our website and will include the revised date.
TERMS OF SERVICE
Last updated: 5TH MARCH 2026
These Terms of Service ("Terms") govern your use of the website located at https://www.creatisanltd.com (the "Site") operated by Creatisan Ltd ("Creatisan", "we", "us", or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site.
1. USE OF THE SITE
You agree to use this Site only for lawful purposes and in accordance with these Terms. You must not:
Use the Site in any way that violates applicable laws or regulations;
Attempt to gain unauthorised access to any portion of the Site, servers, or systems;
Introduce viruses, malware, or other harmful material;
Copy, reproduce, or exploit any content for commercial purposes without prior written consent.
We reserve the right to suspend or terminate access to the Site if these Terms are breached.
2. INTELLECTUAL PROPERTY
All content on this Site, including but not limited to text, graphics, branding, logos, designs, images, videos, downloads, and other materials (the "Content"), is owned by or licensed to Creatisan and is protected by applicable intellectual property laws.
You may view and download Content for personal, non-commercial use only. You may not modify, distribute, reproduce, republish, or create derivative works without prior written permission.
All trademarks, service marks, and trade names are the property of Creatisan or their respective owners.
3. SERVICES INFORMATION DISCLAIMER
Information provided on this Site is for general informational purposes only and does not constitute professional advice or a binding offer of services.
Any engagement for services will be governed by a separate written agreement between Creatisan and the client.
4. THIRD-PARTY LINKS
The Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites and encourage you to review their terms and privacy policies.
5. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Creatisan shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Site.
We make no warranties or representations regarding the accuracy, completeness, or reliability of the Site content. The Site is provided on an "as is" and "as available" basis.
6. INDEMNIFICATION
You agree to indemnify and hold harmless Creatisan, its directors, employees, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your use of the Site or breach of these Terms.
7. PRIVACY
Your use of the Site is also governed by our Privacy Policy, which explains how we collect and process personal data.
8. GOVERNING LAW
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
9. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting to this page. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
10. CONTACT INFORMATION
If you have any questions about these Terms, please contact: hello@creatisanltd.com
Registered Office:
Barberton House
Farndon Road
Market Harborough
LE16 9NR
United Kingdom
Company Registration Number: 14382578